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Vizlib Collaboration - Troubleshooting

This article contains fixes for any errors related to Vizlib Collaboration and its components (Vizlib Writeback Table, Vizlib Input Form, Vizlib Teamwork, Vizlib Server). 


TABLE OF CONTENTS


Virtual Proxy Configuration - Adding SSL Certificates - Connection Error


When you're configuring virtual proxies for Qlik Sense, you may get a connection error after adding the SSL Certificates for each node (Figure 1). 


Figure 1: Connection Error


You can resolve the error by deleting any cookies and re-starting Qlik Sense.


Collaboration Error - Sharing Comment with Image


When you're using Collaboration to share a comment with an image attached, the operation may fail to complete and return an error (Figure 2).


A screenshot of a cell phone Description automatically generated 

Figure 2: Sharing Error



To clear the error, open the Services page on the server where Collaboration is installed and re-start the Qlik Sense Printing Service (Figure 3). 


A screenshot of a cell phone Description automatically generated 

Figure 3: Restart 

Vizlib Server - Qlik Proxy Service Configuration

If you're installing Vizlib Server on a dedicated server or you have multinode environment and and error (...), port 4243 opened for communication between those servers.


Collaboration Stream Endpoint 


When you're configuring a Collaboration Stream endpoint in Collaboration Service (Figure 4), make sure the URL for the Server is set to 


https://yourserver.yourdomain.com 


where yourserver.yourdomain.com is a name of the server where Vizlib server has been installed.


Figure 4: Collaboration Stream


Create App Button Not Appearing


If the Create App button does not appear in your Qlik Sense Hub, please take the following steps. 

  • Log into your Qlik Management Console. 
  • Open the Nodes settings, and check that Node Purpose is set to Both (Figure 5). 


Figure 5: Node Purpose


You can find further information on editing nodes in Qlik Sense on the Qlik Sense site here


Teamwork Connection Error


If Collaboration is installed and a connection error to Teamwork is returned (Figure 6), the customer should make the following checks to establish a possible cause. 


Figure 6: Teamwork Connection Error 

  • Verify that Vizlib Server is installed and that the Windows service is running. 
  • Verify that you can log into the VMC on the server where you installed Vizlib Server. 
  • Verify the URL by the extension matches the name of the server where Vizlib Server is installed. 
  • Check the browser console output for any further information if an error occurs when connecting to Vizlib Server (e.g. invalid certificate,  or certificate date invalid). 
V
Vizlib is the author of this solution article.

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