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Vizlib Teamwork Troubleshooting - Known Issues

When you're working with Vizlib Teamwork it's important to be clear about what you can and can't do. We've collected together any known issues and limitations and listed in this article for you, along with any answers to any other questions you might need. 


TABLE OF CONTENTS


Virtual Proxy Configuration - Adding SSL Certificates - Connection Error


When you're configuring virtual proxies for Qlik Sense, you may get a connection error after adding the SSL Certificates for each node (Figure 1). 


Figure 1: Connection Error


You can resolve the error by deleting any cookies and re-starting Qlik Sense.


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Teamwork Error - Sharing Comment with Image


When you're using Collaboration to share a comment with an image attached, the operation may fail to complete and return an error (Figure 2).


A screenshot of a cell phone Description automatically generated 

Figure 2: Sharing Error



To clear the error, open the Services page on the server where Collaboration is installed and re-start the Qlik Sense Printing Service (Figure 3). 


A screenshot of a cell phone Description automatically generated 

Figure 3: Restart


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Vizlib Server - Qlik Proxy Service Configuration


If you're installing Vizlib Server on a dedicated server or you have multinode environment and and error (...), port 4243 opened for communication between those servers. 


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Teamwork Stream Endpoint 


When you're configuring a Collaboration Stream endpoint in Collaboration Service (Figure 4), make sure the URL for the Server is set to 


https://yourserver.yourdomain.com 


where yourserver.yourdomain.com is a name of the server where Vizlib server has been installed.


Figure 4: Collaboration Stream


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Teamwork Connection Error


If Collaboration is installed and a connection error to Teamwork is returned (Figure 7), the customer should make the following checks to establish a possible cause. 


Figure 7: Teamwork Connection Error 

  • Verify that Vizlib Server is installed and that the Windows service is running. 
  • Verify that you can log into the VMC on the server where you installed Vizlib Server. 
  • Verify the URL by the extension matches the name of the server where Vizlib Server is installed. 
  • Check the browser console output for any further information if an error occurs when connecting to Vizlib Server (e.g. invalid certificate,  or certificate date invalid). 


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Reload Failed Error - Section Access


If you're trying to open an app and return a Reload failed error (Figure 8) with the message 


User 'INTERNAL\\sa_repository' is not able to open application. If application is protected with Section Access, add user 'INTERNAL\\sa_repository' as ADMIN, to resolve the issue`.


please check whether Section Access has been set up for the app, then go to the VMC and check the stream Security Rules. Confirm user INTERNAL\sa_repository is added as ADMIN for the stream. If you need to add a new security rule, you can find instructions in our article here, and you can find more information on section access here


Figure 8: Reload Failed


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Print/Export Image Not Supported in Qlik SaaS


If you are using Vizlib Teamwork and trying to export or print an image in Qlik SaaS, you will return this error as third party extensions cannot be exported, you can find more details here


Figure 9: Unable to Export Image


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Teamwork Email Template Errors - Re-load Default Template


Note: This item only applies if you're using the default email template for Vizlib Teamwork. If you've applied your own email template settings, an update should not be required. 


If you're using the default email template in Vizlib Teamwork and seeing errors in the emails it generates, you can clear them by refreshing and updating the default template settings. Before you start, you may want to back up a copy of your original settings as this will allow you to review your settings and locate any errors. 


In the VMC, go to System Settings>Integrations and open the email integration you are using. Select Restore default templatethen click Update Integration to save your changes (Figure 10). 


Figure 10: Restore Default Template


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Vizlib is the author of this solution article.

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