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Vizlib Support FAQ

We've collected some Frequently Asked Questions about Vizlib Support here for you. If you can't find the answer you're looking for, please contact Vizlib Support


What are Vizlib's Support Hours?

We offer support for CET and US (Eastern Time) business hours 9:00 to 17:00. You can find our full contact details on the Vizlib Homepage here 

How do I Contact Vizlib Support?

There are several options for contacting Vizlib Support.

  • Click Submit a Ticket in the top menu bar of the Vizlib Help Centre, completing the form and clicking Submit.

  • Click Create Ticket in the Support section of the Vizlib User Portal, completing the form and clicking Create Ticket.

How do I Track Tickets?

Tickets can be tracked by the individual ticket requester. We have this structure in place currently as it meets global security standards, but we are aiming to offer companies the option for to share tickets across accounts and make them visible to colleagues in future.

You can find a list of your tickets in the user portal on the Tickets page in the Support section. If you'd like to request more information, click Discuss

What Information do I add to a Ticket?

We always recommend you add as much information as you can when you're logging a ticket. For technical issues, please include the following information:

  • Console logs of the error. You can find instructions on how to gather the logs here.
  • Description of the error and screenshots, if possible.
  • Vizlib product or extension - you can find information on how to check these details here.
  • Current Qlik Sense version and patch number (if applicable) and where the issue is occurring. You can find out how to check for Qlik Sense versions here.

Can I Receive Product Updates? 

If you register for a Vizlib account, you're automatically added to our mailing list and should receive our monthly updates. To keep up to date with the latest releases, please click Follow on our New Releases and Updates page.

Can I Request New Features?

You can request new features in the Feature Requests forum in Vizlib Community, where they can be assessed and added to our product roadmap.

How do I Share Large Files with Vizlib Support?

Sometimes we may require you to share an example app with us. 

This helps us identify your underlying question or issue faster, so we can spend time on resolving your issue.

You can share large files with us quickly and securely on the Share files with us page in the Support section of the user portal.

Click on Upload file, then add the file, add a description and click Upload

We'll receive a notification once your file has been shared, and you'll be able to view the file upload in on the upload centre homepage.


Vizlib is the author of this solution article.

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