How to Clear Your Browser Cache

If you're using Vizlib products, you will find you need to clear your web browser history and/or cache from time to time. If you're moving from a Free Plan version of the product to a Subscription plan, or if you install a new version of your current product(s), clearing your cache ensures you are using them correctly. We've included instructions in this article for a range of web browsers. 

TABLE OF CONTENTS

• Google Chrome
• Microsoft Edge
• Internet Explorer
• Mozilla Firefox
• Safari

Google Chrome

If you're using Google Chrome (Figure 1), please follow these instructions. 

• Click on the menu in the far right of the browser toolbar, and select Settings. 
• When the settings screen opens, scroll down to Privacy and Security.
• Click Clear Browsing Data to open the dialog.
• Select the data you want to clear from the check boxes, then click Clear Data.

Figure 1: Google Chrome

If you need any other information on Google Chrome, please visit the help centre here. 

Microsoft Edge

If you're using Microsoft Edge (Figure 2), please follow these instructions. 

• Click on the  menu in the far right of the browser toolbar.
• Scroll down to History, then select Clear Browsing Data to open the dialog.
• Select the data you want to clear, then click Clear Now.

Figure 2: Microsoft Edge

If you need any other information on Microsoft Edge, please visit the help centre here. 

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Internet Explorer

If you're using Internet Explorer (Figure 3), please follow these instructions. 

Note: Vizlib will not support Internet Explorer from 01 August 2021, please see our Vizlib FAQ for full  details. 

• Click on the  menu in the far right of the browser toolbar.
• Select Internet Options, which should open on the General tab. 
• Click on Delete in the Browsing Data panel to open the dialog.
• Select the data you want to clear, then click Delete.
• Click OK to close the dialog.

Figure 3: Internet Explorer

If you need any other information on Internet Explorer, please visit the help centre here. 

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Mozilla Firefox

If you're using Mozilla Firefox (Figure 4), please follow these instructions. 

• Click on the  Menu in the far right of the browser toolbar.
• Select Options, which should open the settings page. 
• Select Privacy and Security and scroll to the Cookies and Site Data section. 
• Click on Clear Data. 
• Select the data you want to clear, then click Clear and Clear Now. 

Figure 4: Mozilla Firefox

If you need any other information on Firefox, please visit the help centre here. 

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Safari

If you're using Safari (Figure 5), please follow these instructions. 

• Click on the History menu in the toolbar at the top of the window.
• Click Clear History. 
• Click on the  Menu in the far right of the browser toolbar.
• Select Preferences, which should open the settings dialog. 
• Select the Privacy tab. 
• Select the data you want to clear, then click Remove all Website Data. 
• Click Remove Now when the dialog opens. 

Figure 5: Safari

If you need any other information on Firefox, please visit the help centre here. 

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